Cancellation & Refunds

Cancelling

Email [email protected] or message WhatsApp (+62 831 7688 6468) with your booking reference. The reference is on your invoice.

Day tours, car charters and airport transfers

• More than 24 hours before your start time — full refund.
• Less than 24 hours before — no refund — the driver and entrance tickets are already committed.
• No-show — no refund.

Multi-day packages

A longer window, because a package includes hotel nights that we pay for before you travel and cannot get back at short notice.

• 14 days or more before departure — full refund.
• 7 to 13 days before departure — 50% refund.
• Less than 7 days before, or no-show — no refund — the hotel nights are paid in advance and are not returned to us.

If we cancel

If we cancel for any reason — weather, safety, vehicle trouble — you choose between a full refund or a new date at no extra cost, whatever the notice period.

How refunds are paid

Always to the original payment method, from CV. Prestige Horizon Indonesia. PayPal refunds usually appear within 3–5 business days; local Indonesian methods can take up to 14 days depending on your bank. We do not charge a processing fee on refunds.

Multi-item bookings

If your booking has several items, each is treated separately against the times above — cancelling a car charter does not cancel your tour, and the rest of the booking stands.